Meet the Team
Rachael
Dental Assistant
Rachael
My Name is Rachael, and I have worked at Rochester Advanced Dentistry since 2002. I am Dr Haddad’s main assistant, but my title is much more than just an assistant. I have learned so much in the many years that I have worked here, and it has built me into the person that I am today. I am proud to say that I lecture across the country with Dr. Haddad to teach other Doctors and their teams about TMJ disorders and Sleep apnea. I am very passionate about these two areas of our practice and love to educate not only our patients but also other dental Teams about these life-changing treatments.
However, there are several other areas of my career that I love. I take pleasure in caring for my patients, showing compassion and empathy for them, and making sure that they have the best experience in our office. My goal is always to provide the most comfort in my room, where this includes providing blankets, pillows, headphones, and an overall feeling of being cared for! (Oh and I like to talk, so if you like to talk, we will be friends!)
Cristina
Patient Coordinator
Cristina
My name is Cristina and I am a patient coordinator at Rochester Advanced Dentistry. After working several years in a dental office, I decided to pursue my love of dentistry. Following in my mother’s footsteps, I graduated from the University of Detroit Mercy with a Bachelor’s of Science Degree in Dental Hygiene.
I found my home at Rochester Advanced Dentistry in January 2013. I chose this career because of my love for others and desire to make a positive impact in their lives. I never imagined that I could be a part of stories that are life-changing. At RAD I have the amazing opportunity to share and help dreams become realities. I am blessed to say I work with the most skilled doctors and teammates in this industry. Their constant support and knowledge has helped me grow both personally and professionally and for that I am grateful.
I am often considered an “old soul.” My Italian roots taught me to work hard and love others well. When I am not working I enjoy spending time with my husband, Danny, and our family.
Mallory
Patient Coordinator
Mallory
Hi, my name is Mallory. I am so excited to be party of the exceptional team at Rochester Advanced Dentistry.
I love working alongside people that share the same passion for dentistry that I do!
I have worked in dentistry for many years. I love all of the advanced technologies and education that come with working here. It has allowed my patients the best possible opportunities. I have always loved helping people and forming relationships with my patients.
When I’m not in the dental office I enjoy my time with my family.
Rita
Office Administrator
Rita
My name is Rita and I am the Operations Manager and a Registered Dental Hygienist at Rochester Advanced Dentistry (RAD). I started my career in the fall of 1993 and earned my degree in Dental Hygiene from Oakland Community College in the spring of 2000. I take great pride in being a part of this extraordinary team where life changing events happen day after day. The doctors at RAD go to great lengths to provide the highest quality dental care along with a comfortable atmosphere for each patient. From their dedication to continuous advanced training along with the commitment to the continued professional development of all team members. RAD has created the ultimate experience for patients and team members alike.
Susan
Bookkeeping & Accounting
Susan
My name is Susan Hedlund. I manage accounting, financial and business operations, and human resources. I am a graduate of Bowling Green State University with a degree in marketing and a graduate of Oakland University with a master’s degree in business. I reside in Rochester Hills with my husband and two daughters. Outside of the office, I love to travel and spend time with my friends and family.
Having been a patient for over ten years before joining the practice, I experienced the high quality of care the team provided and how welcome I always felt when coming to my dental appointments. When the opportunity arose for me to work at Rochester Advanced Dentistry, I knew it would be a wonderful professional experience, as well. I have been a member of the team for over twenty-three years and am proud to be a part of this practice.
Our office offers the latest technology and advancements in the industry, and our doctors take pride in providing the highest quality dental care. I have been fortunate enough to attend continuing education seminars with our team, which helps us further enhance our patients’ overall experience.
Whether it is for routine dental work or a larger cosmetic case, it is so rewarding to see our patients leave with a smile. Furthermore, our patients always comment what a happy team we are—this is because our team genuinely cares about our patients’ wellbeing. We enjoy going above and beyond to make the patient experience a memorable one.
I feel extremely fortunate to be part of such an excellent team and am proud to tell friends, family, and potential patients how wonderful our office is. I genuinely believe in the values and philosophies of the practice and the talent and dedication of our doctors.
Kelsey
Patient Care Coordinator
Kelsey
My name is Kelsey, and you can find me at the front desk inside our beautiful practice as part of the administrative team. I have worked in the dental field for 12 years. I started on the clinical side of dentistry and worked assisting the doctors with dental and orthodontic procedures as well as fulfilling clinical duties when I was not chairside. I have always had a passion for helping people, and I love forming relationships with our patients. I have had the opportunity to be further educated over the years in many areas of dentistry including sleep dentistry, neuromuscular dentistry, TMD/ TMJ treatment and disorders, radiograph certification, continued CPR certifications, and thorough training on handling front-office situations. My clinical background and knowledge is very instrumental in assisting patients on the phone and in person. I feel extremely grateful to work alongside such a talented, skilled, and hard-working team who share the same compassion that I do. They are highly educated and passionate about their work and their patients. It is amazing to see how patients’ lives are changed through the amazing work that we do here. Our team is continuously taking our skills and care to the next level to give our patients the best experience possible. I love being a part of truly life-changing dentistry.
When I’m not at the office, I enjoy spending time with loved ones, reading books, spending time outside, trying new restaurants, and traveling. If it’s summertime, you can most definitely find me in the sun and near a pool or lake! I also enjoying riding horses and spending time with our family dog.
Katie
Dental Assistant
Katie
My name is Katie and I am an assistant for Dr. Daws. I recently joined the team at Rochester Advanced Dentistry and feel so fortunate to have found a team to work side by side with who have the same passion for Dentistry that I have. Although I am newer to the office, I have been working in different aspects of the dental field for over 20 years. I am a Certified Dental Assistant and part of the American Dental Assistants Association. I love to expand my knowledge in Dentistry whenever possible, and I now work with two exceptional doctors, and a team of dental professionals who I learn from daily.
The thing I love most about this profession is the relationships I am able to build with my patients. Turning a bad experience into a great experience, or simply just making every experience for my patients a great experience is what drives me. I strive for perfection, success, and comfort during every appointment. Patient satisfaction and health, alongside with building relationships with my patients so they feel comfortable at every appointment is a crucial part of my position.
When I am not at the dental office, I devote my time to my son and daughter, Gia and Joey who are twins. I also enjoy singing, writing, and recording music when I have the time.
